Cancellation Policy


All hotel reservations must be cancelled by 6:00 pm Central Standard Time on the date of arrival. Reservation cancellations may be requested in person, via telephone, via the website used to reserve the room or through the third party vendor that originally created the reservation. All cancellation requests will receive a confirmation number to document the cancellation. Treasure Bay cannot cancel reservations made through a third party vendor.

Failure to cancel hotel reservations by 6:00 pm on the date of arrival will result in a non-refundable charge of one (1) night room charge plus sales taxes.

Casino guests reserving complimentary or mail offers for rooms who fail to cancel their reservation by 6:00 pm on the arrival date will be charged for the first night of their reservation plus taxes at the casino rate for the room which was reserved. This fee is non-refundable.

Divi Carina Bay Casino
Flamingo Casino
Treasure Bay St. Lucia